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You should receive a confirmation that the service is installed, and a warning that the machine needs to be restarted. If you notice that your speeds increase dramatically with the antivirus or firewall application uninstalled, try installing a freshly downloaded version from their website. Users may notice that we often host more than one version of the Killer Control Center available for download from our website. Once you do, remember If you have any further issues or questions, feel free to reach out to support at Details Category: Ethernet Last Updated: 13 June 2018 Hits: 5723 Slow Network Speeds If you are experiencing slow Internet or network speeds, you can follow this troubleshooting guide to address and correct the most common problems. There are currently two different Killer Control Center installers: Choosing the Correct Installer Those using Windows 7, Windows 8. A note on the Killer Network Manager - The Killer Network Manager is our deprecated performance suite. What's new from the previous release? This chassis holds motherboards of the ATX, Mini-ITX and microATX form factors. Changes:- Killer Network Manager: Relocated and changed color of the Wifi Manager tile. If you have any questions, please feel free to contact support directly by clicking Contact Support under Support at the top of this webpage.
Details Category: Ethernet Last Updated: 15 June 2018 Hits: 360 Slow Ethernet Upload Some users may experience issues with slow upload usually 1. This can typically be resolved by uninstalling and reinstalling the Killer Control Center after the Windows 10 1803 update. You can check this by clicking Start, then type winver and press Enter. When it is finished, it will say RESTART REQUIRED. Please note that the Killer Software Uninstaller removes files and folders from previous installations that will not be removed simply by uninstalling old versions. The Killer Control Center can be installed on any system with one, or multiples of these network adapters. It cannot be installed on machines with the E2100, Xeno Pro, 2100, M1, or K1. These are legacy devices that are no longer supported, and no longer receive driver updates. The first step in updating or installing the Killer Control Center is download the correct installer package. There are currently two different Killer Control Center installers: Choosing the Correct Installer Those using Windows 7, Windows 8. A box will appear, which will give you information about Windows, including the version number. For more details on the differences between the two packages, please see this article - Once you know which version to download, and have downloaded it, double-click the installer to install both the latest drivers for your Killer devices, and the latest version of the Killer Control Center. If all goes well, you can stop here. Errors or Other Issues When Installing If you encounter any errors or problems when installing, first try uninstalling all versions of the Killer Software that are currently on your machine. We have developed a tool to make this very simple. There are two buttons - one for scanning, one for uninstalling. You do not have to scan. The scan might not find any software installations, but there may still be services installed on your machine that are preventing the installation of the current suite. Regardless of what the scan says, if you are having issues installing, make sure you click Remove Killer Software. If you are still unable to install the Killer Control Center, please try using Microsoft's tool for fixing problems that block programs from being installed or removed. You can find our guide for using this tool here -. This tool is very effective because, if you are still having problems by this point, the issue is very likely caused by files that have been shuffled around during a Windows Update. Find the most recent file that begins with MSI and ends with. Move or copy that file to a place you will remember. In your ticket, please also mention any errors that you might have seen when attempting to install the Killer Control Center. Details Category: Installing and Updating Last Updated: 15 June 2018 Hits: 359 Which Killer Control Center Should I Install? Users may notice that we often host more than one version of the Killer Control Center available for download from our website. This article will summarize the difference between the versions available, and hopefully give the user an idea of which installer they should download and use. A note on device compatibility - All versions of the Killer Control Center support all Killer Wireless adapters, as well as the E2200, E2400, and E2500. The E2100, 2100, K1, M1, and Xeno Pro are legacy devices, and no longer receive driver updates. A note on the Killer Network Manager - The Killer Network Manager is our deprecated performance suite. It does not contain current drivers. Users are free to use the Killer Network Manager if they like, but, as it is no longer in development, the first step in troubleshooting should be to uninstall the Killer Network Manager and install the Killer Control Center. A note on finding your Windows version number - You will see Windows version numbers referenced in the following information. You can find your Windows version by clicking Start, then type winver and press Enter. You will see a box with information about your Windows install, including the Version, which is probably 1709 or 1803, as of June 5 2018. The current Killer Control Center versions are as follows, as of June 5, 2018: What is this? This is our previous release, which was well tested and troublefree on Windows builds 1709 Fall Creator's Update and 1803 April 2018 Update. This package contains the latest drivers for all Killer Networking devices, except for the Killer Wireless-AC 1550, as well as the Killer Control Center performance suite. The included driver for the Killer Wireless-AC 1550 is not known to be problematic, but our other package includes a more recent driver for this device. What's new from the previous release? A new, updated driver for the Killer Wireless-AC 1550. Who should use this? All Killer Network adapter owners who are using Windows 7 and Windows 8. What if this will not install? This version is a major update. This is our most recent release, which has been tested primarily with Windows 10 version 1803 April 2018 Update. This package contains the latest drivers for all Killer Networking devices, as well as the Killer Control Center performance suite. The installer will first install device drivers, and then redirect to the Windows Store to install the Killer Control Center software. Please note that the version number listed here is the version of the installer. The version of the Killer Control Center that the Windows Store installs will be different. What's new from the previous release? A new, updated driver for the Killer Wireless-AC 1550, the debut release of Wireless xTend for Killer 1550, and many other minor enhancements that are too numerous to list. Wireless xTend for Killer 1550 allows owners of the Killer 1550 to turn their machines into wireless access points, xTending the range of the currently connected wireless network through their computer. Who should use this? All Killer Networking adapter owners who are using Windows 10 version 1803 April 2018 Update. Those using the Windows Insider Preview versions of Windows 10 are also encouraged to use this version, and provide us with any feedback, should you encounter any issues. What if this will not install? If you are unable to install this version, please try installing version 1. It is important that you submit your install log before installing 1. Special conditions for this release: This version will install on versions of Windows 10 that are older than version 1803 April 2018 Update , but many things will not function well. We highly recommend installing this version only on Windows 10 version 1803. If you have any questions, please feel free to contact support directly by clicking Contact Support under Support at the top of this webpage. Details Category: Ethernet Last Updated: 09 April 2018 Hits: 8308 Ethernet Link Speed Capped at 100 Mbps You may find that your Ethernet speed is capped at 100 Mbps when your Internet Service Provider, or your internal network connection, should be providing speeds greater than 100 Mbps. If this is the case, you may be encountering a link speed issue. You should see a screen that looks something like this. This means that the negotiated connection speed between the Ethernet adapter and whatever device it is plugged into is 100 Mbps. When everything is working correctly, this speed will read as 1. The only setting that is of concern for a Gigabit connection is that the adapter is set to Auto-Negotiate. From the Device Manager, you can check to see that the Killer adapter is set on Auto-Negotiate. This is the default setting. We have had reports of some ISP technicians telling their customers that a Gigabit option will appear in this setting if the network adapter is working correctly. If this is set correctly and your link speed still reads as 100 Mbps, then the issue could be a few things, although it is important to note up front that this is almost always an issue with an Ethernet cable. Even if you firmly believe that your Ethernet cabling is perfectly fine, and even if this cabling worked fine before, swapping it out for another, proven cable, or a brand new Cat 6 cable, will almost certainly solve the issue with the minimum of troubleshooting and headache. This is a very, very common occurrence when troubleshooting Gigabit Ethernet, and it nearly always comes down to one cable being the culprit. Note that this includes all cabling between the machine and the router, including any cabling in before and after any switches, or on the other side of any wall jacks, and behind the wall. However, if you were getting Gigabit using a particular setup and suddenly, with no changes whatsoever, your link speed is now 100 Mbps, then it's probably only one cable that is now having issues, and it is likely one that is exposed. The fastest way to rule out any problems with anything other than cabling is to connect your machine directly into your modem with a single, proven Cat 6 or better Ethernet cable, and preferably into a proven Gigabit capable port, then check the link speed. If the link speed shows as 1. Using this method of troubleshooting can be a pain if you are not dealing with a laptop, but it might still be worth doing if you have to decide if you need to call a contractor out to look at wiring behind your walls. Note that very long Ethernet cords are available for purchase, with lengths of over 200 feet or 60 meters, are available, so if you are involved in a prolonged debate with a technician over link speeds, this might be the simplest way to provide a temporary, single cable connection from your machine to the modem. That said, all adapters are different and handle shorts or issues with cables or ports differently, but a Gigabit adapter reporting as 100 Mbps is almost certainly a physical issue with the networking equipment. If this second machine now shows a link speed of 100 Mbps, this also proves that the issue is somewhere in the cabling or equipment between the machine and the access point, not with the machine itself. Cat 6 remedies this issue, and making sure that all of your cabling is Cat 6 or better is usually a surefire way to achieve a gigabit connection. It doesn't take much physical trauma for a Cat 5e cable to revert to 100 Mbps, and many of the cheaper ones don't support 1 Gbps out of the bag, even though they will be labeled as supported 1 Gbps connections. If you have only tried a Cat 5e cable, you owe it to yourself to try a Cat 6 cable. This is almost certainly the issue. If you are having issues achieving Gigabit speeds and you have Cat 5e cables in the mix then it is safe to assume that those specific Cat 5e cables are not Gigabit capable. Incidents such as rolling over the cable with an office chair, or stepping on it, or closing a door on it, can all cause a Cat 5e cable to revert to 100 Mbps link speeds when it was previously working at Gigabit speeds. If possible, use a port that is proven capable of working at Gigabit speeds with another machine. You may want to perform a physical inspection on the Ethernet jack's pins to make sure that none of them are bent or otherwise damaged. It is worth stressing once more, though, that this issue is nearly always one with the cabling somewhere between the Ethernet jack on your machine, and the Ethernet jack for the modem. These errors do not mean that your adapter has actually failed. This is an issue with Windows 10, and getting the proper drivers installed will correct the issue. First, try updating to the latest Killer Control Center, which contains the latest suite and drivers. If you have installed the latest Killer Control Center and restarted the machine, and that did not clear the Code 10 error, you can usually clear it by cleaning out the driver store. You can hold off on restarting for now if an uninstaller says to do so. It may also be listed somewhere other than under Network Adapters. The adapter will probably reappear, and may or may not still show a Code 10, but I would suggest continuing with this guide either way. Note that you could keep doing this indefinitely, as Windows will always install a default driver, but once you can no longer Delete the driver software for this device, you have accomplished the goal of clearing out all of the drivers that we were trying to clear out, and so you're done by that point. Do not rely on the machine's power button as many modern computers have that button set to sleep, not power off. If everything doesn't look perfect, restart the machine after the installation, even if the installer did not say to do so. The Alternate Guide to Fixing Code 10 Errors This guide is only intended for use when you cannot get drivers onto the machine using a USB drive or an alternate means of Internet access, such as an installed Wi-Fi adapter. If an installer requests a restart at any point, click to allow it to restart. It may also be listed somewhere other than under Network Adapters. Do not rely on the machine's power button as many modern computers have that button set to sleep, not power off. Once the machine has restarted, check to see if the issue is resolved. Once you do, remember If you have any further issues or questions, feel free to reach out to support at Details Category: Ethernet Last Updated: 13 June 2018 Hits: 5723 Slow Network Speeds If you are experiencing slow Internet or network speeds, you can follow this troubleshooting guide to address and correct the most common problems. If you haven't already, please try installing the latest Killer Control Center from our website, and only from our website. It includes many fixes and improvements that are not be included in other packages. You can find the latest Killer Control Center here:. It is important to note that closing the lid or pressing the power button on many modern computers does not shut them down, but instead activates sleep mode. If updating the drivers does not solve the issue, try resetting your networking equipment in this specific order, even if you have reset your some or all of your equipment previously. This order is proven to help your devices sync up properly, and will help to get a clean slate with further troubleshooting. Doing this can help even if only one device is experiencing problems. If not, the next step is to make sure that your Windows installation is completely up to date. Microsoft has been updating Windows more often than with any previous release, so it's important to keep things up to date. To do this, simply search Windows Updates, hit Enter, and then click Check for Updates. If your machine finds updates, check again once it finishes installing. Once your machine finds no updates, restart again, and then check for updates once more. Once your machine finds no updates upon a fresh reboot, your Windows installation should be fully up to date. Place the device in one place, if dealing with Wi-Fi, and run a test using one speed test. Turn off all other network usage while troubleshooting. Run three tests in short succession and record an average as your starting point. Test after each change to see if there has been improvement. Record what you changed, and what the speeds the change produced. If the change seems dramatic, restart the machine and test again to be sure. You can safely download and install all available driver packages. If the driver does not apply, it will either not install, or will not be used. Your ISP's support team can help you with this. Some ISPs also have this information listed somewhere, but they may need to do something on their end if you update the firmware, in order to re-authorize your modem. Moving a device or antenna even an inch to one side could bypass multiple solid objects, making an enormous difference. Many, however, report that, in real life testing, 20 MHz still provides the better signal, so your mileage may vary. Although it might seem simpler to name them the same thing, many routers do not handle this very well, and you can see performance issues by having them named the same thing. Wi-Fi extenders have limited radio capacity, and will, always provide at least slightly slower speeds than connecting directly to the router, as they have to use the same radio to receive and transmit, at the same time. Borrow their machine and run a speed test. Ask for permission first, of course. If you are experiencing issues on a public access point, you might just find that the public access point is just terrible, and that no one else is having a problem because you're the only one playing latency-intensive first person shooters. Updating to a Wireless-AC router may be required to increase your speeds and reduce wireless drops. Unfortunately, simply disabling these programs do not work for troubleshooting purposes, as they often continue to manipulate network traffic. They must be fully uninstalled. If you notice that your speeds increase dramatically with the antivirus or firewall application uninstalled, try installing a freshly downloaded version from their website. If that doesn't help, then the issue may be one with the antivirus application itself. In that case, you will want to contact the support team for the antivirus application. If you are unable to get your speed issues sorted out using the above tips, feel free to contact us directly using the information below! Details Category: Installing and Updating Last Updated: 13 June 2018 Hits: 10047 Updating or Installing The Killer Network Manager The Killer Network Manager is our outgoing performance suite. It is no longer being updated, and does not contain the latest Ethernet or Wi-Fi drivers. This includes users whose machines came with the Killer Network Manager preinstalled. There is no need to continue using the Killer Network Manager. For a smooth installation, download the latest Killer Control Center installation package, then uninstall all Killer products from your Apps and Features menu, which is accessible by right-clicking Start, then restart your computer, and double-click the new installation package to install the new Killer Control Center. If you have any further issues installing the Killer Control Center, or uninstalling the Killer Network Manager, please see this troubleshooting article -. The old Killer Network Manager suite is still available for download here - - but will no longer be updated, and may not be fully compatible with future Windows updates, antivirus suites, or other applications that manipulate network data. Details Category: Installing and Updating Last Updated: 07 March 2018 Hits: 1254 Windows Server Drivers From time to time, we receive requests for Windows Server compatible drivers for our network adapters. Although we do not provide package installers for Windows Server editions, our drivers are Windows WHQL certified, and as such will work with recent Windows Server editions, so long as they are installed manually from the Device Manager using our. You can download the. INF files from this location -. If you need assistance manually installing the. INF files using Device Manager, you can follow our guide here - If you encounter an error when installing the. INF drivers for a wireless adapter, you may need to enable wireless networking in your Windows Server. This applies to all Windows Server editions, 2008 and beyond. You should receive a confirmation that the service is installed, and a warning that the machine needs to be restarted. INF drivers should now install normally. The Killer Control Center is not availalbe on Windows Server editions. Details Category: Linux Last Updated: 18 May 2018 Hits: 169 Linux Support Most Killer Networking adapters work well with most Linux kernels without the need for any troubleshooting or setup. As there are many Linux distributions, and many variations of those distributions, some users may run into issues with compatibility and their networking adapter. We neither develop nor support the Linux drivers for our devices, and this is common, as free and open source is the Linux way. As such, if you encounter an issue with your Killer Networking adapter in Linux, your best, quickest, and most accurate line of support is going to be the community, either for the Linux distribution that you are using, or the driver itself. Our knowledge base contains some limited known information. These are things which we have discovered and posted in order to hopefully make things easier on our users. However, most problems will be specific to either the driver, the distribution, or even the version of the distribution that you are using. Details Category: Installing and Updating Last Updated: 22 March 2018 Hits: 7243 Installing Drivers Using Device Manager If you would like to install the Killer E2200, Killer E2400, Killer Wireless-N, or Killer Wireless-AC drivers without the Killer Performance Suite - you can do so using these steps. Note that this will disable all network prioritization features. If it has a driver already installed by Windows, it will be located by its name under Network Adapters. If it has no driver installed, it will be named Ethernet Controller or Unknown Device, as in the screenshot below. You can now click on Close. Users have asked if the E2500, E2400, and E2200 can be used wirelessly. These are Ethernet adapters, so they cannot be used wirelessly. They require an Ethernet cable to be connected to your machine, and to an Internet gateway, such as a modem or router. Your machine may also come with a wireless adapter, which may or may not be a Killer Networking adapter. This is normal, as the Killer Control Center can only be used with Killer Networking adapters. Link Aggregation is not supported with any Windows consumer platform. In order to use Link Aggregation, you must be using an Enterprise grade router with this capability, and a Windows Server Operating System. However, the Killer Control Center is capable of using multiple Killer Network Adapters at one time with Doubleshot Pro and Doubleshot-X3 Pro which, for gaming, is even better than Link Aggregation, as the Killer Control Center can make use of Wi-Fi and Ethernet at the same time! You can read more about Killer Doubleshot Pro here - and Killer Doubleshot-X3 Pro here -. The Killer optimization on the WRT32X is compatible with all Killer adapters that work with the Killer Control Center, which includes the:E2500, E2400, E2200, E2201, and all of our Wireless-N and Wireless-AC adapters. Please note that Windows 8. The router will still prioritize the Windows 7 Killer enabled device, but it will not appear that way in the router interface. You must also have a recent version of the Killer Control Center installed. You can find the latest version of the Killer Control Center here -. If you run into any problems updating your performance suite, you can refer to our installation troubleshooting KB here -. After you have installed the latest Killer Control Center, if the router still fails to detect the Killer adapters, you may need to unplug the router for ten seconds, then plug it back in. If it still does not recognize the adapters. Consoles will not appear as Killer Enabled Devices, even on the WRT32XB. The unlike the WRT32X, however, the WRT32XB will identify the XBOX ONE by name. You can then assign it priority within the router's UI. If you still experience issues, it is recommended that you contact Linksys Support unless you are having other issues with your Killer adapter, in which case you should reach out to us through the contact form below. Details Category: Ethernet Last Updated: 30 January 2018 Hits: 1483 When a device goes missing from the Device Manager, it means that either the BIOS or the operating system is not enumerating the device for some reason. Check for another device in Device Manager that may be the Ethernet controller, but not labeled as such. If there is nothing at all indicating the existence of the Ethernet device, then the device may have been disbled in the BIOS. If you have recently made changes in the BIOS, then this would be worth checking. If you have not changed anything in the BIOS, check to with your machine or mainboard manufacturer to make sure that you are using the most up to date version of the BIOS available. If you do not have another adapter on that machine, you may need to use a USB drive, or some other method of moving the file onto the machine. Right click on it, and click Uninstall Device. If it does not, restart the computer. If the adapter still does not appear, then try updating all of the drivers available from your mainboard or machine manufacturer. The chipset driver is especially important. Uninstalling the most recent Windows Updates may also help, especially if the issue was first noticed after a Windows Update. Sometimes, uninstalling and reinstalling the Windows Update in question will result in a more successful outcome, with a working Ethernet adapter. If none of the above does the trick, you may need to perform a power drain on the machine in order to force it to re-enumerate the device. To do this, unplug the machine from the wall and then, if it is a laptop, remove the battery, if possible. If you cannot remove the battery, drain it through usage until the machine will no longer power on. If it is a desktop, you will need to remove the CMOS battery, which is a large button-style battery on the mainboard. Once there is no power to the machine, press and hold the power button for ten seconds, to complete the power drain. Then replace the battery, plug the machine back in, and power it on. The Ethernet device should now enumerate and, with the fixes that you put in place earlier, it should not vanish again. If you are using the Killer E2200, or any of our wireless adapters, and it came preinstalled with the Killer Network Manager, you can update to the new Killer Control Center instead of the Killer Network Manager. The Killer Control Center does not use BfLLR. You can use these steps to remove the Killer Network Manager, and install the Killer Control Center. This is important as antivirus programs may prevent the. DLL from being removed. DLL is no longer present. You may need to show hidden files in this folder by clicking View and putting a check in the box for Hidden Items. If the file is still present, set a system restore point and then manually delete the BfLLR. DLL is no longer on your drive, install the new Killer Control Center that you downloaded, which will contain the latest performance suite and drivers for your Ethernet adapter. If you are unable to delete the BfLLR. DLL file, or if you have any other issues with a Killer product, please feel free to reach out to us for further assistance. These adapters can be found installed in gaming laptops, desktops, and mainboards, manufactured by various well-known and respected names in the computer industry. If you are looking for a Killer Enabled Device, then you are looking for a machine, or motherboard, with one of these network adapters. You can find the latest version of hte Killer Control Center here -. If you have any issues updating your suite, you can find troubleshooting steps here -. XBOX devices will not show as a Killer Enabled Device on the WRT32X or the WRT32XB. The WRT32XB will identify the XBOX, though, and allow you to set its priority within the router's user interface.
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